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Battery not charging

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‎01-13-2020 04:27 - last edited on ‎01-13-2020 14:33 by Fitbit Moderator

‎01-13-2020 04:27 - last edited on ‎01-13-2020 14:33 by Fitbit Moderator

My ionic battery died about three days ago. I've been trying to charge it for the past three days and nothing. I've tried changing outlets and cleaning the charging ports, but still nothing. I used the same charger cord to charge my old ionic and it started to charge. I've tried doing the reset by holding down the left button and the button right button, but still nothing.

 

I don't know what to do at this point.

Any suggestions?

 

Moderator edit: Subject for clarity 

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‎01-14-2020 09:43

‎01-14-2020 09:43

@Eugenia91 Welcome to the Community. Thanks for the details mentioned and the troubleshooting tried. 

 

In this case, I've shared your post with our Support team and they will continue assisting you through email, please check your inbox. 

 

I'll be around if you have any additional questions. 

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