Black screen after update

[Tomworthington]

I updated the software/firmware on my ionic today and ever since then the screen is black. I’ve performed 4 hard resets (pressed the left button and bottom right). No change. I also tried charging it for 6 hours and no change. I then performed another reset. No change.

Does anyone have a clue how to fix this? I didn’t have a single issue before this update 

[RicardoFitbit]

Hello @Tomworthington, welcome to the Community Forums! Sorry for the delay in responding your post.

Thanks for bringing this to our attention and for troubleshooting your Ionic before posting. To better assist you with this, can you please let me know if the heart rate sensors of your device are still flashing? Does your device vibrate when you connect it into the charging cable? Since you already tried our restart process to no avail, please follow the next steps to perform a factory reset:

1. On the device, hold all three buttons for about 10 to 12 seconds. 
2. When the Fitbit logo disappears, quickly release the bottom right button, continuing to hold down the left and top right buttons (releasing the bottom right button as soon as the logo disappears is time sensitive). 
3. When the device vibrates, release all buttons. 
4. Wait for approximately 1-2 minutes while the device clears all data. Eventually, the Fitbit logo appears and the device boots and displays Fitbit.com/setup.
5. When the device successfully resets, please use the normal out of the box process of updating the firmware. You can check: How do I update my Fitbit device? for more details. 

Take in consideration that a factory reset deletes any stored data, which includes all data that hasn't synced to your Fitbit account and your applications, alarms, etc.

Keep me posted and let me know if you have any additional questions.

[HANDYMAN222]

I TRIED ALL THIS NOW I GET NOTHING…..

[Geoffjames]

Have you resolved as mine died today for no reason (6months old)