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Black screen on Ionic

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‎07-19-2021 10:11 - last edited on ‎07-19-2021 19:09 by

‎07-19-2021 10:11 - last edited on ‎07-19-2021 19:09 by 

Dear Sir, Madam, Yesterday my Fitbit Ionic turned off suddenly. The screen went black. At that time, the battery was still 75% charged. I've tried everything to get it working again. All buttons pressed separately and together. Both on the charger and off the charger. Nothing helps. The screen remains black. There's no life left in the Ionic. I don't know if it matters but a few days ago I installed the latest update. I started using Ionic new in August 2020 after my previous one stopped working. I then received a new one under warranty. That warranty has now expired. How do I get him to talk again? I like to hear it. Greetings 


 

 

Moderator edit: personal info removed

 
 
 
 
 
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2 REPLIES 2

‎07-19-2021 19:09

‎07-19-2021 19:09

Welcome to the Fitbit Community, @CorFA.

 

Thanks for the details shared in your post and for already trying to resolve the issue. I understand how you are feeling about this situation. I was able to see that you have already contacted our Support team. I know they will be glad to help you out and provide a solution, please keep an eye on your inbox. You can also contact our Support team via chat or phone for faster assistance. Click here to get connected. 

 

You can take a look at this page for more information about the warranty policy.

 

See you around.

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‎07-20-2021 07:09

In response to LiliyaFitbit

‎07-20-2021 07:09

This is the exact issue I had. Fitbit provides very limited assistance other than that you should buy a new Fitbit. 

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