Bluetooth Connectivity keeps dropping between watch and Samsung Phone

[Hamster3121]

My Bluetooth connection between my Samsung phone ans watch keep dropping, preventing me from using my music control. Each time I go into settings on the watch and select Bluetooth, Manage connections, restore music controls, Pair and the watch connects again for a short period, before it disconnects again shortly afterwards.

I have gone through various resets modes and can't keep doing this all the time.

Any Help would be very much appreciated.

[Soquete]

I recently updated the ionic software, since doing so, my music control on my Samsung S7 drops out about 2 minutes after connection is established. I teach martial arts classes and once connected I can usually start and stop (skip tracks etc) for hours without issue. Right now though, I can use all the functions for about 2 minutes. After that when I got to use the music control, it shows (both on phone and ionic) that there is no device connected. Which means I have to go back to the Bluetooth setting on the watch, shift the function back to pair and manually restart the whole process. This is interrupting the flow of my class as well as my ability to de live the class that customers are paying for. Has anyone else had this issue since updating software? Is there a bug in the programming of the Bluetooth in the update. Am I going crazy? Please help. 

[SilviaFitbit]

Hey everyone! Thank you for getting back, I appreciate the details you've shared. 

Sorry for the delayed reply. I've merged the posts here because you're experiencing the same issue and using Samsung phones. For the ones that haven't tried the steps mentioned in this article: Why can't I control music with my Fitbit device? please do so. Also, please confirm you have the latest app version which is 3.9.1. 

Rest assure that our team is aware of this and working towards a resolution, thanks for your reports. 

Let me know if you have any additional questions. 

[Mwilson82]

Thank you. I'm using a Pixel 3, not a Samsung. I just received a new Fitbit app update today. The version is 3.10.1. I will test it out for a few days and report back.

[SilviaFitbit]

@Mwilson82 Thank you for getting back. I'm glad to hear that you received the latest app version. 

I'll be around if you have any additional questions! 

[Mwilson82]

@SilviaFitbit  Unfortunately the updated app didn't resolve the problem for me. It worked for about an hour or so after updating app, restarting phone, repairing. 

[SilviaFitbit]

@Mwilson82 Thanks for getting back. I appreciate the troubleshooting you've performed. Rest assure that our team is aware of this and working towards a resolution, thanks for your reports. 

I'll be around if you need further assistance. 

[Tdtdbazinga]

I don’t see an app in the App Store called Bluetooth Pair....?

[SilviaFitbit]

@Tdtdbazinga Welcome to the Community. Sorry for the delayed reply. 

I would like you to provide me with more details about the app that you're looking for. Please learn more about it by checking this article: How do Fitbit devices sync their data? 

I'll be around if you have any additional questions. 

[super_salmon]

I have noticed on the forum that a post has been submitted around Bluetooth and music controls on the Ionic.  I don't use the music controls on the Ionic but find I am having to constantly 'forget the device' from my Bluetooth settings and re-pair.  It may stay paired for a couple of hours but I'll notice a notification on my phone but not on my watch and lo and behold, upon opening launching the FitBit app on my phone, it has lost the Bluetooth connection again.  Have followed all of the troubleshooting tips and carried out factory resets but nothing has helped.  This started happening with the (not latest) last update, everything was working fine up until then.  It's so frustrating :(:(:(

[SilviaFitbit]

@super_salmon It's nice to see you on the Community. I appreciate the troubleshooting tried. 

Sorry to hear that you're experiencing this with your Ionic. I've moved your post to this board because it's more related to the topic. 

I would like you to confirm you've tried the troubleshooting in this article and make sure you have the latest app version. Rest assure that our team is aware of this and working towards a resolution, thanks again for the reports. 

I'll be around if you have any additional questions. 

[GarethThom]

Hi @SilviaFitbit,

I too am having sync/Bluetooth connection issues. When I do occasionally manage to get it connected it stays connected for a fairly short period of time (more than an hour, less than 1 day) then disconnects and won't reconnect. I need to reset both my phone and the Ionic. Turning Bluetooth off and on again has worked in the past but not now. I've tried all the troubleshooting tips I've read on various threads.

Phone: Pixel 4 XL

App: 3.12.1

Ionic: 27.70.7.14

Also, when I shutdown my Ionic from the About menu the only way I can get it to start up again is by holding down the left and bottom right buttons for 10 seconds or so. I don't listen to music on it, but use it for notifications. I have both All Day Sync turned on and Always Connected.

Am I on the latest versions? Is there something wrong with the Iconic?

Let me know, thanks,

Gareth

[WowSuchMagic]

An update to my previous message: I have just upgraded from my Samsung Galaxy S7 Edge to a Galaxy Note 10+. The Note 10+ is running Android 10 whereas the S7 was still on Android 8 as far as I know.

With the Note 10+, the Bluetooth and media control problems are gone. The Ionic stays connected to the phone and the media controls are always available.

Obviously, I can't say what fixed the problem. It could be the newer version of Android, but it may also simply be because of the clean state of the new phone, so a factory reset of the S7 may fix the problem on the S7 too.

[SilviaFitbit]

@GarethThom Welcome to the Community. Thanks for taking the time to share what you're experiencing. 

I appreciate the details mentioned and the troubleshooting tried. Our team is aware of this and working on a resolution. 

@WowSuchMagic Thanks for getting back. I appreciate the detailed information shared. 

Your patience and understanding is appreciated, while this gets resolved.