Bluetooth disconnecting during an exercise.

[Natter813]

After I did the last Fitbit update for iPhone my ionic loses the blue tooth connection when I start an exercise feature or overnight.  I’ve made sure all my updates are complete.  I’ve shutdown my Fitbit many times.  Anyone else experiencing this problem?  Any idea on fixes?

Moderator edit: Subject for clarity and format

[RicardoFitbit]

Hi @Natter813 welcome to the Community Forums! It's a pleasure to help you with your Ionic concern.

Seems odd that your Fitbit is loosing Bluetooth connection after the latest update, thanks for troubleshooting your device prior posting. Can you please let me know when was the first time you experienced this and how many times since then? Also, is this occurring with which exercises? More information and details will be appreciated so I can better assist you. In the meantime, I recommend you to do the following:

1. Uninstall the Fitbit app
2. Reboot your mobile device
3. Reinstall the Fitbit app
4. Restart your Ionic

Let me know how it goes, I'll be looking to your reply.

[Natter813]

I actually tried every troubleshooting option I could find online. I finally did a factory reset and the Fitbit would not turn back on.

I called customer service and did some troubleshooting with them over the phone. They determined my Fitbit was defective and they are sending me a replacement.

Great customer service!!

Sent from my iPhone

[RicardoFitbit]

Thanks for your reply and update @Natter813.

I appreciate your effort and patience troubleshooting this situation with me and our Customer Support team, it's nice to know that they were able to provide you with a replacement device based on our limited purchase warranty policies. For any inquiry related to the replacement order itself, I recommend you to contact them back. Don't hesitate to contact me back if you need anything else or have any additional questions regarding anything related to Fitbit.

Have a great week, it was a pleasure to assist you.