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Bluetooth error

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‎06-24-2018 05:19

‎06-24-2018 05:19

My ionic will not sync. It states that there is a problem connecting to bluetooth. I had this issue yesterday and recieved notification that it had been fixed. I checked and it was good. But last night it started again

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8 REPLIES 8

‎06-24-2018 05:30

‎06-24-2018 05:30

This was an issue yesterday and I was told they had corrected it  I tried and I was able to sync but last night it again would not sync stating bluetooth not connecting

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‎06-24-2018 06:24

In response to racrook

‎06-24-2018 06:24

May I ask what type of device you use to sync the Ionic,? 

The error the other day was with the WiFi. 

Was the error bluetoothBnot connected displayed on the Fitbit app? Or the ionic, which would not make sense. 

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‎06-24-2018 06:27

In response to Rich_Laue

‎06-24-2018 06:27

I have a samsung note 8 and it is showing on the app that it is a bluetooth error. It was corrected with the last fix but the issue started again a few hours later

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‎06-24-2018 07:04 - edited ‎06-24-2018 07:05

In response to racrook

‎06-24-2018 07:04 - edited ‎06-24-2018 07:05

First thing I would try is to turn the Bluetooth on the phone off. wait a few seconds and turn it back on .

Now try a sync. 

Still no go .

Clear the bluetooth cache. Do not clear data .and iIassume your running Oreo .

Try a phone restart. 

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‎06-25-2018 05:39

In response to Rich_Laue

‎06-25-2018 05:39

I actually fully reset my Samsung Note 8.  I just tried to reset the ionic as well and now I cant us it at all.  It just continues to say on the app that there are Bluetooth issues.  

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‎06-25-2018 21:01 - edited ‎06-25-2018 21:05

In response to racrook

‎06-25-2018 21:01 - edited ‎06-25-2018 21:05

Resetting the ionic I would not expect to fix a bt error on the phone, or is the Bluetooth error being reported on the ionic. 

 Generally a restart of the phone and clearing the cash, plus having the Kate's Fitbit and phone updates will fix things. I assume that the ionic doesn't show as connected to the Bluetooth. 

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‎06-25-2018 21:13

In response to Rich_Laue

‎06-25-2018 21:13

So then what's the solution for this problem? I'm having the same issue with mine but I have an IPhone.

Thanks

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‎06-26-2018 06:52

In response to Janetdigs

‎06-26-2018 06:52

@Janetdigs

One thing is to report that to Fitbit support!

 

I'm also wondering why Fitbit has a lot of connection settings instead of one.

 

Bluetooth is not a new technologie and is a standard.

 

I have a lot of BT products and only Fitbit is not stabel. And I have a "compatible" smartphone!

 

An other workaround is to install a separate Bluetooth pair app.

 

Or you can do every day a reconnection, resets or so on.

 

Is that possible to create a batch for that?

 

Regards,

Mark

End!Now free time!
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