Bottem half display and light sensor not functioning

[BartvandenHof]

Hello

I have a ionic and the bottem half of the display doesn't respond to touch or swipe. I've already tried to restart and reboot, but the problem keeps repeating itself. Also the light sensor is not working anymore. Can someone please help me out? Thanks  

[SunsetRunner]

Sounds like it may be time to contact support.

[BartvandenHof]

Already did that. They only told me to do the hard reset. 

[MarreFitbit]

Welcome on board @BartvandenHof, it's nice to see you around here! Thanks for taking the time to troubleshoot this, nice way to go!  I've updated your support case, someone will be in touch with you shortly. 

Thanks for your help @SunsetRunner!

Let me know if there's anything else I may assist you with.

[BartvandenHof]

Thanks very much! 

[BartvandenHof]

Oké, here is an update. 

Support contacted me (via girlfriend, very strange) and told me to do the factory reset again. First I had to delete my ionic from the fitbit app and from my phone's bluetooth memory. I preformed the factory reset and until now everything seems to work. BUT... I also have the problem that the light sensor (the one that regulates the brightness of the screen) is still NOT working. It's quite a shame.. Because I really like the ionic. But for this amount of money, I'd expect a bit more durability.

Can someone please help me out? 

[BartvandenHof]

@MarreFitbit could you please look in to my last post? My problem is only partially solved. Thanks in advance!