Brand new Fitbit Ionic is not giving me BPM

[AngieM_623]

Help! Just bought a brand new Ionic Fitbit.

Went through all the steps to set it up. 

My steps is working. But not BPM, I just get "--".

I have gone through the settings and my Heart Rate is turned On.

I have snugged up the band... and still nothing...

Moderator edit: updated subject for clarity

[MarreFitbit]

Welcome on board @AngieM_623, it's nice to have a new member around!  Thanks for already making sure that the settings for your heart rate are properly set. 

Since you just bought the Fitbit, give the heart rate monitor a few days to settle down. It does some calculations, looking at heart rate throughout the day and while you are sleeping, so it might just not have enough data to give a reasonable value yet.

Also, note that your heart rate may be affected by any a number of factors at any given moment. Movement, temperature, humidity, stress level, physical body position, caffeine intake, and medication use are just a few things that can affect your heart rate. Different medical conditions and medications can impact your heart rate as well.

When your heart beats, your capillaries expand and contract based on blood volume changes. PurePulse LED lights on your device reflect onto the skin to detect blood volume changes and finely tuned algorithms are applied to measure heart rate automatically and continuously. The heart-rate icon you see on the display tells you if you're in 1 of 3 heart-rate zones.

Resting heart rate refers to the heart rate measured when you’re awake, calm, comfortable, and have not recently exerted yourself. We use your heart rate data from when you’re awake and asleep to estimate your resting heart rate. For best accuracy, wear your device to sleep. 

Your resting heart rate is usually higher than your heart rate while you are asleep, so don’t be surprised if your resting heart rate is higher than the lowest number that you see in your heart rate graphs.

Your tracker can have difficulty finding a signal, typically due to the tracker's fit. For example, wearing your band tightly may constrict blood flow in your wrist and affect the signal. We recommend experimenting with how high you place the tracker on your wrist. When you're not exercising, wearing the tracker just above the wrist bone--as you would a watch--typically works fine. However, moving the tracker up a couple inches can be helpful during high-intensity exercises or exercises that cause you to bend your wrist frequently. If you haven't already done so, please review our recommendations for wear and other tips shared by @SantiFitbit. 

Note that on Fitbit Ionic, the heart-rate value appears gray if your watch is searching for a stronger reading.
 

Occasionally your device may have difficulty getting a strong signal. If you don't see your heart rate on your device, first make sure you are wearing it correctly. After a short wait, you should see your correct heart rate again. On Ionic, make sure the Heart Rate setting is On. For additional troubleshooting, see Why don't I see my heart rate on my Fitbit device?

Try the recommendations and let me know the outcome!