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@rbarnette wrote:Just upgraded to the Ionic. When I went into the set up app, there was no Ionic to try and set up. what's up with that?
Hello @rbarnette,
Sorry to hear your having a problem, so let me see if I can help. I will be referring to the Fitbit App (iOS version):
1. Start the Fitbit App
2. Select the Account Card (Top Right Corner)
3. + Set Up a Device (Select)
4. You should now be presented with all of the Fitbit devices.
If you still have a problem, post back. Hope this helped and Keep on STEPPING!
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@rbarnette I understand that if your app is an older version or not updated it may not include newer trackers in the list. If the Ionic isnt listed as@GySgt_Seidell says then try uninstalling the app, reinstall and log back in.
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Hey there @rbarnette, thanks for stopping by! I agree with both of you @GySgt_Seidell @NellyG, thanks for pointing this out! 
I want to provide tips to help you setup your new Ionic successfully. Please understand that during this process there are certain steps that can take longer, especially the Firmware update, so patience is key. This is the largest firmware we've ever released and contains more data than any of our past Firmware update releases.
During setup, I recommend connecting to a strong personal or work Wi-Fi network that requires a password (public networks like coffee shops or bookstores should be avoided). If you're not connected to strong Wi-Fi connection or using Bluetooth, the process can take as long as 2 hours or more. So please make sure your Wi-Fi connection is strong.
With that being said, let's get you setup! Setup checklist:
- Start by making sure your device meets the requirements
- Un-pair all Fitbit trackers in Bluetooth settings (if any are listed under devices in BT settings)
- Remove all Fitbit trackers from your Fitbit account (If any other Fitbit trackers are setup to your account already)
- Turn Bluetooth off/on
- Perform a factory reset on Ionic (tap on Settings/ tap on About/ tap on Factory Reset)
- Restart your device (phone or computer)
- Plug-in Ionic to charge somewhere close to your internet router
- Go through the setup process (instructions start on page 9 of the manual)
If Fitbit Ionic is still not appearing in setup list, please let me know what operating system is your phone running (ie iOS 10.2, Android Marshmallow, etc)?
Hope this helps, let us know if you need further assistance!
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