help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Can't setup replacement Ionic

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎10-04-2020 09:20 - last edited on ‎10-04-2020 15:04 by Fitbit Moderator

‎10-04-2020 09:20 - last edited on ‎10-04-2020 15:04 by Fitbit Moderator

I received my new replacement iconic and have tried to set it up.  I get all the way to where it tells me to wear it on my wrist.  The fitbit symbol come up on the iconic and then it starts telling me to set up.  I'm not sure what to do.

 

Moderator Edit: Clarified subject

Best Answer
0 Votes
1 REPLY 1

‎10-04-2020 15:04

‎10-04-2020 15:04

Hi @mmadick, welcome to the Community Forums!

 

Thanks for bringing this to our attention and for the details that were shared in your post. Since you're trying to setup a replacement Ionic device, I recommend you to check the information that's specified on: How do I set up a replacement device or add a second device to my account? and let me know if you continue experiencing difficulties with this process.

 

I'll be here if further assistance is needed.

Best Answer
0 Votes