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Can't sync Ionic to my Android phone

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‎11-18-2023 23:24 - last edited on ‎11-25-2023 09:33 by Fitbit Moderator

‎11-18-2023 23:24 - last edited on ‎11-25-2023 09:33 by Fitbit Moderator

Can't sync iconic to my Android phone 

 

Moderator edit: updated subject for clarity. 

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1 BEST ANSWER

Accepted Solutions

‎11-25-2023 09:36

In response to Odyssey13

‎11-25-2023 09:36

Welcome to the Fitbit Community, @chloelucy2. I'm sorry to hear that you haven't been able to sync your Fitbit Ionic.

As @Odyssey13 mentioned, there's a voluntary recall for Fitbit Ionic. Please contact our team for more information about Ionic refund, please visit our web page at help.fitbit.com/ionic.

I wanted to let you know that I'm going to close this thread to keep the community organized and prevent any confusion.

Andrea | Community Moderator, Fitbitp>

Visit our Discussions board where you can share your experiences, meet people and create new topics.

Si te gustó mi respuesta regálame un Kudo. Si tu pregunta fue resuelta Acepta la solución 🙂

View best answer in original post

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2 REPLIES 2

‎11-18-2023 23:32

‎11-18-2023 23:32

Hi @chloelucy2  the Ionic is under a voluntary recall - read this page for information

Stepping in the U.S.A. since September 2013. Android 14

Best Answer

‎11-25-2023 09:36

In response to Odyssey13

‎11-25-2023 09:36

Welcome to the Fitbit Community, @chloelucy2. I'm sorry to hear that you haven't been able to sync your Fitbit Ionic.

As @Odyssey13 mentioned, there's a voluntary recall for Fitbit Ionic. Please contact our team for more information about Ionic refund, please visit our web page at help.fitbit.com/ionic.

I wanted to let you know that I'm going to close this thread to keep the community organized and prevent any confusion.

Andrea | Community Moderator, Fitbitp>

Visit our Discussions board where you can share your experiences, meet people and create new topics.

Si te gustó mi respuesta regálame un Kudo. Si tu pregunta fue resuelta Acepta la solución 🙂
Best Answer