Fitbit Ionic Recall query

[bfinney82]

I can't complete my Fitbit Ionic Recall due to the website being broken. The Live Chat function does not operate and the 24 hour a day call button does not connect. Fitbit has always had great customer service in the past but this does not look promising. I would love to be able to reach out via email but they are no longer publishing their email. Please advise on further action. I have received my Fitbit reference number for the recall. 

Moderator edit: updated subject for clarity. 

[Odyssey13]

Hi @bfinney82  information and contact lists are in this article - click to go there. I also see a dedicated phone number at the end of the article. You can't do email or use the usual customer service number, so try what is in that article.

[AndreaFitbit · Accepted solution]

Welcome to the Fitbit Community, @bfinney82. I'm sorry to hear that you haven't been able to complete the Fitbit Ionic recall.

I understand how frustrating this could be and appreciate your feedback. Please visit our web page at help.fitbit.com/ionic.

Thank you for the assistance @Odyssey13.

I wanted to let you know that I'm going to close this thread to keep the community organized and prevent any confusion.