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Fitbit Ionic refund

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‎11-16-2023 13:55 - last edited on ‎12-06-2023 05:40 by Fitbit Moderator

‎11-16-2023 13:55 - last edited on ‎12-06-2023 05:40 by Fitbit Moderator

I sent my Ionic in and they recieved it on August 14.  They told me I had to wait 42 to 50 days to get a refund.  The 50 days ended on October 23rd 2023.  I called them and they are not providing any answers as to why I have not received my refund yet.  All they are saying is that it is processing.  This is really starting to scare me.

Please help.  Any help is greatly appreciated!!

Mike

 

Moderator edit: format. 

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‎11-18-2023 23:34

‎11-18-2023 23:34

We're the community forums and you need to get in touch with those who are handling the recall - click to go to the information page, with contact info. It's not a scam. I had a family member who got their refund in a few months time. Just keep trying to get with Fitbit at the contact info in the link I provided.

Stepping in the U.S.A. since September 2013. Android 14

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‎11-18-2023 23:34

‎11-18-2023 23:34

We're the community forums and you need to get in touch with those who are handling the recall - click to go to the information page, with contact info. It's not a scam. I had a family member who got their refund in a few months time. Just keep trying to get with Fitbit at the contact info in the link I provided.

Stepping in the U.S.A. since September 2013. Android 14

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