Can't update my Ionic

[SunsetRunner]

OK, I can't even get to first base with this three hundred dollar paperweight. I am attempting to set it up with a Windows 10 computer, and after seemingly going through the initial setup routine just fine, it absolutely, positively will not update. Everything I have tried results in an "Update Failed" message. So, if anyone can offer any suggestions, please let me know, before I take this thing back and toss it at the return clerk.

I have gotten what appears to be a good WiFi connection. That's what the Ionic used to complete the initial setup. But after waiting for about 15 minutes, I got the Update Failed message. So, then I set it up for Bluetooth, which appeared to work properly, and tried that. I got another Update Failed message. Then I did the reset routine by holding down the two buttons. And tried again. Update Failed. I did another reset, and tried with WiFi again. Update Failed.

I now have tried at least two "reset and try again" routines, both with Bluetooth and WiFi. Update Failed. I have a Charge 2, is there something I need to do with that in order to get this thing to work?

Thanks again for any suggestions you might be able to send my way.

Moderator edit: subject for clarity

[davidf100010]

I did the same thing and got update failed. I then hit the retry button and it said update failed again right away but I noticed that the Ionic was still showing the update bar moving across the screen.

Try hitting retry ans seeing if it moves even though the app says it failed. I just kept switching between using wifi and bluetooth and the Ionic finally showed a green screen like it finished updating. Then I just shut down the app and started over and it worked.

[SunsetRunner]

Actually, I finally started just using the Ionic, and as I started working on different settings and such, it appears that I do indeed have the proper, new version:  27.25.16.7

So, hopefully that means that I'm up and running.  Not that I'm seeing everything hunky-dory, though.  I have quite a list of issues at this point.

[Ken6000]

The only way I got my Ionic to setup through the app was to remove all other Fitbit devices from the app. (I suppose you could delete the app and reinstall). 

[AlejandraFitbit]

It's great to see you around @SunsetRunner, @Ken6000 and @davidf100010 thanks for the input.

I appreciate all the efforts in trying to fix this update inconvenience. It's great to know that this issue has been resolved.

If you experience anything like this again, you can always follow the instructions provide in the help article Why can't I update my Fitbit device?.

Let me know if you need anything else.