Can you replace battery in Ionic?

[SunsetRunner]

I haven't used/charged my Ionic watch since March.  I went to charge it and it isn't working at all.  It's been charging for several hours. I have tried the power off/on (left button) tips. I have cleaned the back of the watch and the charger.  I have a new iPhone that I am trying to pair and the watch doesn't do anything....the watch face is completely black.  Is it possible to replace the battery? Is it worth it to send it away to get repaired/inspected? 

[SunsetRunner · Accepted solution]

Of course, after I spend hours trying to figure this out and then hit the send button of my request, the watch turns on. Please disregard my comments.

[RicardoFitbit]

Hi @SunsetRunner, welcome to the Community Forums!

Thanks for bringing this to our attention, I'm happy to know that your issue was resolved. Please do not hesitate to contact me back if you experience difficulties with the battery of your Ionic, I'll be here ready to help you out.

Thanks for being part of the Fitbit family. 

[Rivernonna]

I am having the same problem, but mine hasn't fixed itself. I have tried all the tips.

[RicardoFitbit]

Hi @Rivernonna, welcome to the Community Forums!

Thanks for your post and for trying some troubleshooting steps before to posting over here. To better assist you with this, can you please let me know if the heart rate sensors are flashing or is your device completely unresponsive? If you haven't already done so, I recommend you to check our help article: Why isn't my battery charging on my Fitbit device? and let me know how it goes. Such article includes a restart process which can be really helpful for this situation

Looking forward to your reply.

[SunsetRunner]

Did you try the button on the back side? I have to fiddle with that several
times to get the watch to power back on. Good luck!

[Rivernonna]

The heart rate sensors are not flashing. It is completely unresponsive. I have tried all the restart options, nothing.Sent from my Verizon, Samsung Galaxy smartphone

[Rivernonna]

I can't find a button on the back.Sent from my Verizon, Samsung Galaxy smartphone