Cannot Sync, Cannot update firmware, Cannot access refund website.

[SunsetRunner]

Hello,

I upgraded from a surge to the ionic last month and i'm totally sick of wasting hours of my life trying to get it to sync.... 3-4 days it works fine then it just seems to go awol and I try every troubleshooting step on this forum and everywhere else on the internet and most of the times i manage to sync again after what feels like a few of banging my head against a brick wall. Tonight I am trying to update the tracker firmware but to no avail after trying on an android phone and then an iphone 7 Im finally giving up with fitbit... the story doesn't end there though because I try and access the returns and warranty section of the website and I receive the folowing error

"Error: Login is required to access this URL. 

Please email us if you need to get in touch."

The email address is 'fieldtestingfitbit@gmail.com' I mean c'mon! 

I'm not even going to start with fitbit pay...

Can someone from fitbit please acknowledge my return and get the ball rolling please.

Cheers

[Ozzie65]

Hi @SunsetRunner - The correct link for returns and warranty is below.

https://www.fitbit.com/legal/returns-and-warranty

[devomate]

How are Australian customers who purchased their Fitbit through another retailer meant to get warranty? This is farcical. Sites that point to old warranty portals with no redirect. I had to Google the exact message to find this thread. Come on guys. Does this new warranty process even adhere to Australian Consumer Law?