Cannot pair Deezer with Fitbit

[DellieK]

After trying everything I cannot pair the Deezer app with the Fitbit- just keep getting an activation code

even after upgrading to premium!!!

has anyone got any ideas please??

tried through the phone- iPhone and through the watch 

[SunsetRunner]

Are you connected to wifi? You cannot download music unless you are,

[DellieK]

Yes - I am connected to WiFi
I can play the Deezer through my phone :mobile_phone: and tv :television: but not through the watch


Sent from my iPhone

[DellieK]

Yes I was connected to the WiFi 

I could get Deezer through the phone and tv but not my watch 

[GloiseH]

DId you ever figure this out? I tried through my phone and computer. I logged in using google, facebook and my deezer account. I got multiple activation codes and then it starts all over.

[MarreFitbit]

Welcome on borad @GloiseH, it's nice to see you around the Community Forums! Thanks for the steps you've taken in order to sort this out, nice way to go! 

The Deezer app is available to Ionic and Versa customers who have a paid subscription to Deezer. For more information about Deezer subscriptions, see deezer.com/offers. Also, note that the Deezer app comes preinstalled on watches in many countries. For more information on Deezer’s availability by region, see support.deezer.com.

Using a web browser on your phone, tablet, or computer, open https://www.fitbit.com/deezer. Enter the activation code shown on your watch. If the activation code doesn’t appear when you open the Deezer app, see I’m having trouble activating Deezer–what should I do?