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Cannot setup FitPay on Ionic

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‎09-04-2019 10:38

‎09-04-2019 10:38

Stuck on "Connecting..." indefinitely. Anyone else experiencing this problem?

Tried on both Android's FitBit app as well as Windows FitBit app.

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‎09-05-2019 10:58 - last edited on ‎01-20-2025 08:06 by Fitbit Moderator

‎09-05-2019 10:58 - last edited on ‎01-20-2025 08:06 by Fitbit Moderator

It's great to see you around @howienet. Thanks for the details mentioned and the troubleshooting performed. 

I would like you to make sure you're adding a card that's supported and should be in this Bank and Transit list. Since, it's stuck on connecting then try restarting your Ionic, restarting your app, force quit it and log out from it. Also, please make sure you have the latest app version. 

Let me know how it goes. 

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