I tried wiping it down with warm water... No luck. I called customer support and sent pictures and they suggested I use rubbing alcohol, and that did nothing at all. When I called support back I was told the discolouration was "cosmetic" and they wouldn't do anything. I work a desk job away from chemicals, it hasn't been in a pool - I wear my Ionic to workout and to track sleep. I'm appalled that support would tell me there is nothing they would do and I'm stuck with a 400 dollar tracker that looks like crap after only a couple of months of use.
Is this type of support typical for Fitbit? Has anyone else experienced the case finish changing colors?
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Certainly doesn't look right. I haven't heard of anyone else experiencing anything like that. Do you use a case or anything to protect your Ionic?
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Seems as though the aluminium has reacted with something. I would definitely push fitbit for an exchange. Like you said it may only be cosmetic, but you spent good money on the device.
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This is one of the reasons I try and stay away from coloured anodized aluminium, the finishes tend to show defects easier. In my case I went for the silver as I knew I'd probably scratch it and the silver should hide it better.
Still, there is no excuse for a faulty finish, which this definitely seems to be. Did you buy the device directly from fitbit?
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My orange Fitbit ionic has discolored less than two months of use. Customer support said it’s part of usual wear-and-tear and they won’t replace it. I’m appalled that that is their answer after less than two months of use. I have not taken the device swimming and I used sunscreen only twice..
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I have the same Issue with discoloration of the metal.
Fitbit refuse to do anything about it what a surprise...
"I've reviewed your case and confirmed with my team this is the normal deterioration of the actual product but rest assured this does not affect the actual functionality of your device. I appreciate your understanding with this."
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As a LONG time fitbit owner I am disappointed by this product and most of Fitbit's products (come to think of it)
I purchased my Burnt Orange Ionic over the other two offerings because of the color so when the color fades and it looks more pale turd than orange then we have an issue. Since the primary reason I bought this was cosmetic
Had I know this thing was going to fade this badly I would have either purchased a different color or gone with a different product altogether. Fitbit's response is totally unacceptable for a $300+ dollar purchase.
I will be more than happy to spend the cost of the watch to sponsor search result ads illustrating the issue.
On the bright side Fitbit's quality is so poor we probably wont have to live with the watches for very long anyways.
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Sorry to revive an old thread but this one showed up in search so I thought it relevant.
I received a new ionic today because mine got water damage and died (from playing around in a children's 40cm deep pool ... it was thr first time I had ever taken it swimming so maybe not so waterproof!?).
I was surprised at just how much the old one had faded over 9 months since purchase. Here's a comparison. I did buy the orange for its orange colour and feel a little bit cheated that it doesn't stay that colour.
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