Case Discolouration

[dscsayers]

 Has anyone had their Ionic discolour? I have the Smoke Grey/Charcoal watch and the case has started to go spotty. I only noticed it a week or so ago, but it looks awful.

I tried wiping it down with warm water... No luck. I called customer support and sent pictures and they suggested I use rubbing alcohol, and that did nothing at all. When I called support back I was told the discolouration was "cosmetic" and they wouldn't do anything. I work a desk job away from chemicals, it hasn't been in a pool - I wear my Ionic to workout and to track sleep. I'm appalled that support would tell me there is nothing they would do and I'm stuck with a 400 dollar tracker that looks like crap after only a couple of months of use. 

Is this type of support typical for Fitbit? Has anyone else experienced the case finish changing colors?

[edit001]

---

@N8teGee wrote:

 I haven't heard of anyone else experiencing anything like that. 

---

Mine has some strange discoloration on the underside... I guess it's from sweat. I tried to clean it but with no luck so far... Gave up at one point... I tried with soap and a toothbrush... I did not want to risk damaging the watch (HR sensor area in particular) using other various chemicals. 

I only ran and bike with it... also went to the pool a few times. It did NOT see any salt water or sunscreen creme/oil in it's life. I did not use it at the beach either, try to keep electronics away from sand as much as possible. The discoloration started to show up after 40-50 days.... I wear my watch 24/7.

I will try to post some pictures later... watch is at home, I did not used it for the last 3 months... I guess I could say that I gave up on the Ionic.... experiment.... I am sorry, it was a good looking watch that had a lot of potential but...

[Ricardosl]

I have the exact same issue with a 2-month old Ionic. 

Did Fitbit do anything about it? Does it work to open a complain?

sorry for resurrecting an old post, but I didn't want to open a thread with the same issue. 

[SilviaFitbit]

A warm welcome to the Community @Ricardosl! I've shared your case with our Support team, they will continue assisting you on this matter, they can ask you for pictures and provide you with a resolution always based on the Fitbit Warranty. 

I'll be around if you need further assistance.