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Challenge steps not same as ionic steps

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‎10-24-2017 07:49

‎10-24-2017 07:49

Hi have done 16600 steps on ionic but only shows 15000 on weekly challenge anyone else getting this problem.has anyone any ideas why.

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4 REPLIES 4

‎10-24-2017 09:16

‎10-24-2017 09:16

Which timezone is the challenge configured in? Is it different from wher you are?

 

Have you manually added any steps to your account through creating exercise records (for example)?

Mike | London, UK

Blaze, Surge, Charge 2, Charge, Flex 2 - iPad Air 2, Nokia Lumia 925 (Deceased), iPhone 6

Take a look at the Fitbit help site for further assistance and information.

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‎10-24-2017 09:29

In response to MikeF

‎10-24-2017 09:29

Sometimes it takes a while for the dasboard and the challenges to catch up. Rest assured though that Fitbit has your steps recorded and will adjust accordingly.

Kristen | USA Cruising through the Lifestyle Forums

one cruise ship at a time!
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‎10-24-2017 10:43

‎10-24-2017 10:43

Hi no timezone is all the same im in the uk.havent added any steps.this challenge is after 2 days so far.

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‎10-25-2017 14:33

‎10-25-2017 14:33

 Had the same issue last week. Went for a run, but the battery was too low so it stopped after 1km. I manually logged the rest of my 5k run. 

Logged in on fitbit.com, everything showed up correctly, but in the challenge there were 7k steps missing.

 

Kris.

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