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Challenge steps not same as ionic steps

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‎10-24-2017 07:49

‎10-24-2017 07:49

Hi have done 16600 steps on ionic but only shows 15000 on weekly challenge anyone else getting this problem.has anyone any ideas why.

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4 REPLIES 4

‎10-24-2017 09:16 - last edited on ‎03-07-2026 07:18 by Fitbit Moderator

‎10-24-2017 09:16 - last edited on ‎03-07-2026 07:18 by Fitbit Moderator

Which timezone is the challenge configured in? Is it different from wher you are?

Have you manually added any steps to your account through creating exercise records (for example)?

Mike | London, UK

Blaze, Surge, Charge 2, Charge, Flex 2 - iPad Air 2, Nokia Lumia 925 (Deceased), iPhone 6

Take a look at the Fitbit help site for further assistance and information.

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‎10-24-2017 09:29

In response to MikeF

‎10-24-2017 09:29

Sometimes it takes a while for the dasboard and the challenges to catch up. Rest assured though that Fitbit has your steps recorded and will adjust accordingly.

Kristen | USA Cruising through the Lifestyle Forums

one cruise ship at a time!

Pixel Watches 1-4 I Charges 3-6 I Versas 1, 2, and Lite I Inspires 1 & 2 I Ionic I Alta HR I Flex 1 I Aria 2 & Air I Senses 1 & 2
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‎10-24-2017 10:43

‎10-24-2017 10:43

Hi no timezone is all the same im in the uk.havent added any steps.this challenge is after 2 days so far.

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‎10-25-2017 14:33

‎10-25-2017 14:33

 Had the same issue last week. Went for a run, but the battery was too low so it stopped after 1km. I manually logged the rest of my 5k run. 

Logged in on fitbit.com, everything showed up correctly, but in the challenge there were 7k steps missing.

 

Kris.

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