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Changing Fitbit Pay PIN

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‎10-19-2019 18:35 - last edited on ‎10-20-2019 13:18 by Fitbit Moderator

‎10-19-2019 18:35 - last edited on ‎10-20-2019 13:18 by Fitbit Moderator

Hi, I recently put a new card in my Fitbit wallet, around the same time as the recent ionic update. I now cannot use the pin I had previously (won't unlock the watch" and when I go to the app and try and change, it just says "error connecting to ionic". I restarted both the watch and the phone, seems to sync steps, receives texts (although this has always been somewhat temperamental the 2 years I have had this watch) so I know it can connect, but I can't use the wallet without working PIN. Any suggestions appreciated

 

Moderator edit: Subject for clarity 

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‎10-20-2019 13:17

‎10-20-2019 13:17

Hi @OrthoShoe, it's nice to see you again participating here in the Community Forums, welcome back!

 

Thanks for bringing this to my attention, your patience troubleshooting this situation prior to posting is appreciated. If you haven't already done so, I recommend you to check our help article: How do I reset the PIN code for my Fitbit device? and I entered my PIN code incorrectly—how do I unlock my device with my phone? for more information and details about the inconvenience you're currently experiencing. Please try the steps that are specified there and let me know how it goes. 

 

Let me know if you have any additional questions.

 

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