Clock error

[Askari]

Hi, This morning my Ionic was not synchronizing with my iPhone so tried to swipe the ionic to see my sleep data, it started showing “clock error” Go to Fitbit mobile app and try an other clock on the display. I tried to download and clock but I was not successful.

Non of the functions are working including the settings option. When I press the settings icon it show a ? (Question mark). I even to tried shut off my watch by pressing the buttons on it yet it won’t shutdown.

I tried disconnecting the Bluetooth and then reconnecting that didn’t help either.

Can someone please help.

Thank you

[RicardoFitbit]

Hi @Askari, welcome to the Community Forums!

Thanks for bringing this to our attention and for trying some troubleshooting steps before to posting over here. To better assist you with this, can you please let me know if you're having issues with a third-party clock face or a Fitbit original one? Which clock face did you tried to install after this problem occurred? Is the firmware version of your Ionic up to date? To fix this, please check the information that's specified on our help article: How do I change the clock face on my Fitbit device? and let me know if the issue persists.

Looking forward to your reply, let me know if you have any additional questions. 

[Askari]

Hi,

Yesterday I tried pressing the buttons on the Ionic, but I don’t remember in what order I pressed them, but now the Fitbit logo comes up on the screen and nothing else appears. The screen goes black after a while and when I press the back button the logo reappears.

As for clock face, I am quite sure it was a third part face and also the second time when I was trying to install face it third was a party clock. When tired to install the second clock face it wouldn’t install and a notification appeared on my phone screen saying “ it could not be installed”. 

Also the button on the top left (The button which shows the workout options) doesn’t work very well. I have to press the button really hard for it function.

I would really appreciate your help as I am totally lost without my Ionic.

Thank you.

Best regards 

[Askari]

Hi,

can someone please help me with my Ionic problem.

Thank you.

Regards 

Askari