Clock faces won't sync and/or change colours.

[Raglefant]

I have rebooted the phone, the watch, reinstalled the clock faces... Nothing helps. It's an issue with your own clock faces and with 3rd party ones. What gives?

[MarreFitbit]

Hey there @Raglefant, it's nice to see you around the forums! Thanks for already troubleshooting this inconvenience with the Clock Faces, nice way to go!

Note that to update the clock face on your watch, you cannot have more than 38 apps installed. 

Additionally of what you've tried, I'd recommend the following:

• Make sure that your Fitbit app is up-to-date (iOS, Android)
• Log out of your Fitbit app
• Force quit the app
• Restart your tracker once again 
• Turn off the Bluetooth
• Shut off your phone and turn it on after 1-2 minutes
• Turn on the Bluetooth
• Log back into your Fitbit app
• Try changing your clock face

If after following those steps you keep having issues updating the clock face, I'd recommend setting up your tracker as a new device. Therefore, please go to the Bluetooth settings on your mobile device and remove the tracker from the Bluetooth settings (please don't do this on the Fitbit app, it may be a chance you cannot pair the tracker again if you remove it from the app, so let's do this only on the mobile phone).

Once you've made sure about that, go back to the Fitbit app, go to the "Account" option in the upper right corner and select "Set up a Device". This should start the setup process for your device. 

With third party apps, note that Fitbit doesn't own or maintain third party integrations. It's up to the owner of the third party app to implement or update features for their app so in this case is recommendable to contact the third party developer to learn more about future implementations. 

To contact the developer please open their app on the Fitbit App Gallery, scroll/swipe down and under "App Details" you will find the information.

Rest assure we are working to deliver better options to our users, so once again thank you for your feedback as this help us to continue our work. 

[Raglefant]

Tried all of the above now, thrice. Doesn't work - now it won't even get past Wi-Fi setup when setting up a new device. Tells me to check battery, reset watch and BT. Nothing works which is really uncool since I'm going on vacation tomorrow...! 😞

[MarreFitbit]

Thanks for getting back and trying the suggestions posted above @Raglefant! Note that Wi-Fi won’t work on your watch when the battery level is below approximately 25%.

If you're still having issues connecting the Ionic I'd recommend making sure that all the requirements have been met to move on with the troubleshooting steps in the article Why can't I set up my Fitbit device?

Give this a go and let me know the outcome! 

[Mynna]

I’m having this same issue.  I’ve completed all the steps, even returned my versa 2 to factory settings and started over.  Still doesn’t work.  Super frustrating since it’s less than 1 month old.  

[JayneSei]

Spoiler

This is the clock the phone came std with. Surely there must b any easier way to sync. I have had the phone for 2 months and now starting to have to re boot every week should I return it