Connection and tracking issues with Ionic

[dmeinberg1]

My Ionic constantly does not track flights of stairs.  Each time I notice this, I reset the Ionic and it's good for a few hours only.  There have been some cases where it did not track active minutes.  Additionally, syncing the Ionic with the App is hit or miss.  Sometimes it does sync, other times it doesn't, and other times my Ionic does a reset without my prompting it.  May be time to go to the Apple watch.  I don't think the Fitbit company even reads or cares what problems people are having.

Moderator Edit: Clarified subject

[RicardoFitbit]

Hi @dmeinberg1, welcome to the Community Forums!

Thanks for bringing this to our attention and for the details that were shared in your post, I understand how frustrating this matter can be for you. To fix the difficulties you're currently experiencing with your Ionic, please follow the next steps to perform a factory reset:

1. On the device, hold all three buttons for about 10 to 12 seconds. 
2. When the Fitbit logo disappears, quickly release the bottom right button, continuing to hold down the left and top right buttons (releasing the bottom right button as soon as the logo disappears is time sensitive). 
3. When the device vibrates, release all buttons. 
4. Wait for approximately 1-2 minutes while the device clears all data. Eventually, the Fitbit logo appears and the device boots and displays Fitbit.com/setup.
5. When the device successfully resets, please use the normal out of the box process of updating the firmware. You can check: How do I update my Fitbit device? for more details. 

Take in consideration that a factory reset deletes any stored data, which includes all data that hasn't synced to your Fitbit account and your applications, alarms, etc. 

Let me know if further assistance is needed and if you have any additional questions