Cracked Ionic Screen

[Ben78]

Is there any way to repair or replace the screen on the Ionic, I have only had this watch for about 2-3 months and there is a visible crack from corner to corner that can be felt when rubbing my finger across.

for a product that was around $300.00 I hope its not just a parer weight now.

[SunsetRunner]

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@Ben78 wrote:

Is there any way to repair or replace the screen on the Ionic, I have only had this watch for about 2-3 months and there is a visible crack from corner to corner that can be felt when rubbing my finger across.

for a product that was around $300.00 I hope its not just a parer weight now.

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There is no way to repair or replace the screen. Contact Customer Support for your options.

[Ben78]

Customer support was contacted and was told there is nothing that can be done, no replacement parts and no repair centers. What a shame I liked this watch but I'm not going to spend another $300 to have the same thing happen again 

[Ben78]

customer support was no help!

[Rach3388]

Did you get this resolved? My screen recently cracked and I’m devastated! 

[lablover55]

I would ask for a replacement. I did that for my charge 2 a few years back.

[SunsetRunner]

I had similar experience.  Not exactly that I am expecting them to provide screen repair, gratis, but that there appears to be no way to fix it.  I am amazed this cracked so easily (and I have had mine only a few months, as well).  I would have assumed gorilla glass, or something is used, but appears not.  I have no knowledge of hitting it on anything at all, but assume I must have.  But if it broke on an impact I was not even aware of, well...that's means it may be pretty flimsy in the glass department (IMHO).

But they were very polite!  🙂   $300 down the tube....I will need to look to Garmin, or some other brand ...I won't risk shelling out that much money again.

[Rach3388]

Thanks for your reply, I contacted them and they gave me 50% off the price of a new one.. so all sorted now!

Sent from my iPhone

[Ben78]

You had a better experience with customer service than I did,  I wasn't offered offered anything 

[Ben78]

I have been looking a the Samsung Gear S3 

[Ben78]

I have been looking at the Samsung Gear S3 looks like a better watch 

[jwebb72]

For what it's worth, the Ionic has Gorilla Glass 3 same as the Garmin.

[ciscokid76]

Thats seems more like fitbit support.

[JamesBelisle]

Same here... The replacement screen for the Samsung Gear 3 is around $40 USD and it seems to have all the same features for a similar price point. Also it appears the screen is set into the face of the bezel so it's better protected. Only a matter of time before I replace my Ionic (screen is cracked) and chances are it won't be a Fitbit product I replace it with.

[Kclinux]

Dont send this man off you know dang well everything is fixable.  Sir a honest answer from a real tech , I would recommend finding one for parts on Ebay or something and getting a screen that way. Once  aquite a good screen [get one with a beat up body since only want the lcd/ digitizer  ], you then can go on youtube and watch a "disassembly of a fitbit iconic / blaze " they pretty similar the process at least. But pay very close attention one opps can make it useless . Also if someone you know is more tech savvy ask them but it's not very hard compared to other items I've done. But when get the screen in just reassemble patently and Walla you are as good as new. Hope info helps , I always see carriers and manufacturers automatically lean towards the warranty option which can run up to 150 to 200 $ smh i replaced last blaze for 20$ total

[JamesBelisle]

I appreciate the info! I ended up just switching over to Garmin and said so long Fitbit. I really liked the Community, but product and service was lacking in my opinion, thanks again!

[Kclinux]

Yes I can relate to what you mean there. I used to be a big Samsung/ apple
watch user until they got overloaded with bloatware and now just refurb
them to make money lol . I never heard of garmin I might have to look into
that as well . Glad taken care of tho. Enjoy rest of your Sunday!

[Rhcp_fan]

Mine just cracked too. Haven’t even had It a month. I had my Garmin for 3 years, beat the hell out of it and never had a problem. I’m a server. It took 3 years for the battery to die which is when I “upgraded” to Fitbit. What a waste of money. So disappointed. 

[AlexandraFitbit]

Hi everyone! Thanks for your comments and for participating in this forum. I just want to make a friendly reminder to check on our warranty policies and to make sure that you are buying accessories or any other item from authorized retailers. 

Welcome to the Community @Rhcp_fan! I'm sorry to hear that your Ionic got cracked too. I've just created a case for you on our Support Department, so they can help you with this matter. They will be in contact with you shortly. Please keep an eye on your inbox. 

Do not hesitate to contact me if you need anything else! 

[RyanMansfield]

My ionic screen just cracked as well.  I received the product for a gift last Christmas, 2017 and really like it, but can no longer wear it to work.  Can you help me?

Thank you,
Ryan