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Cracked screen

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‎02-23-2020 18:15 - last edited on ‎02-24-2020 18:34 by Fitbit Moderator

‎02-23-2020 18:15 - last edited on ‎02-24-2020 18:34 by Fitbit Moderator

Hi just dont know how but looked at my Ionic yesterday and screen has a crack right through it.

Unit is still working.

Ive worn watches forever and never had this happen.

I read online that i can buy a replacement screen online and try to fit it myself but not confident in that.

I'm in Melbourne Australia.

 

Is this a common problem?

How do i fix it please?

 

Thinking i made the wrong call buying this unit.!!!!!!!

 

Cheers

 

Moderator edit: Subject for clarity 

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‎02-24-2020 18:34

‎02-24-2020 18:34

Hi @Jamo1958, welcome to the Community Forums! Thanks for your post.

 

I appreciate all the details that were shared with me, I'm sorry to know that you're experiencing such issue with your Ionic device. Our Support team informed me that they're already providing you assistance to resolve this situation. That said, I recommend you to keep an eye on your email inbox because they'll continue handling your case to get you back on track.

 

I'll be here if you need anything else.

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