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Crashed at this screen

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‎05-15-2020 21:04

‎05-15-2020 21:04 

crashed during update and does not leave this screen

image.jpg

 

 

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5 REPLIES 5

‎05-15-2020 20:30

‎05-15-2020 20:30

  • my watch caught during an update and now it only has the brand logo, can someone help me
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‎05-15-2020 21:43

In response to caught

‎05-15-2020 21:43

Welcome to the forums!

 

Please clean the contacts


Then Do a Restart

Please keep us posted!

Community Council Member

Wendy | CA | Moto G6 Android

Want to discuss ways to increase your activity? Visit the Lifestyle Forum

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‎05-16-2020 04:11

In response to caught

‎05-16-2020 04:11

@caught   Here is a link that might help you.  Why can't I update my Fitbit device?  There is a section with advice for Ionic/Versa series.  If the troubleshooting steps don't get you going, please contact Support. 

Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS

Take a look at the Fitbit help site for further assistance and information.

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‎06-05-2020 16:17

In response to caught

‎06-05-2020 16:17

image.jpg

 my watch only has this image, it doesn't connect to bluetooth or wifi

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‎06-06-2020 04:52

In response to caught

‎06-06-2020 04:52

If the resets don't work, then It's stuck in a bootloop.  It's a problem that Fitbit knows the Ionic has, but they will do nothing about it, and they won't fix it.

 

If you are still under warranty (1 year, because the product is defective - a customer service rep told me so), they will give you a new one.

 

If not, they will give you a 25% discount so that you will spend more money on another defective product.

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