Customer service not as cooperative as previously

[Gramm]

I had a blaze fit bit, it was a bit over a year old. The blaze battery died, I contacted customer service to have a new battery shipped. I was asked a number of questions before I was told Fitbit no longer makes the blaze watch. I was told I could get another, so I opted for the Ionic. I had a problem getting the battery to hold a charge. I called and was told that I was using it too much. I was disappointed at that response as I have the fit nirvana to stay active. Later the Fitbit logo that clips the band together fell off and was lost. I called customer service. I had to send a picture of the band without the logo clip. I was absolutely done. The old team was so cooperative. I do believe Fitbit has changed management or the team. They are no longer consumer oriented. So sad. 

[SilviaFitbit]

Welcome to the Community @Gramm. Thanks for taking the time to share your experience with our Customer Service. 

Your feedback and comments are appreciated, we're always striving to provide you with the best Customer Service. Replacement and warranty claimed procedures changed constantly in every company, I recommend you to continue the communication through email so you can complete the procedure that has been started. 

Let me know how it goes.