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Customer support

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‎08-31-2020 00:43

‎08-31-2020 00:43

fitbit doesnt provide any support for a malfunctioning tracker post 1 year.

 

Poor support.

 

 

They only give automated replies on mail.

 

No way out to repair the tracker.

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‎08-31-2020 01:51

‎08-31-2020 01:51

I’ve had terrible support, and so have many others. 

The long and short of it is as follows...

 

1. If you have a faulty device, like most of us do, you need to contact support and hope you’re under warranty. If you’re under warranty, you stand some chance of getting a device replacement. The support simply tell you to factory rest the device and hope for the best. If that fails, you might get sent a replacement. 

2. If you’re out of warranty, you’re going to get a discount at best. A discount on another device that will fail in time, and then repeat the circle of Fitbit life...

 

Good luck! 

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