I have tried for 3 days now to do the latest firmware update on my ionic with no luck. 6x at home (4 on wi-fi and 2 with blue tooth). I even removed the device from my phone and app and still no luck. Brought it into work to try over the wi-fi there. 2 attempts and after about 3 hrs ea, it would come up and say wi-fi update failed. So then I found my dungle and tried it with fitbit connect on my computer (2x) both ran for about 1:45 min. and fitbit connect would just shut off. Got a hold of the live chat, which I truly feel is just automated responses based on the answers I got to my comments. They came to the conclusion that since it is out of warranty, (17 months old) that my only option was to take a discount email that is only good for 30 days for either 40% off the new Versa lite elite or 25% off any other fitbit item. I said thanks and explained that I have had 4 surges, 3 of which were under warranty replacement and now this Ionic, that I don't think I will be using their discount to purchase anymore fitbit items. He then replied is there anything else he could do for me and I said sure can you get me a Discount for an Apple Watch. He quickly replied "that is not possible". Bye Bye Fitbit......
