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Data not cleared. Sync and try again message

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‎08-30-2020 04:55 - last edited on ‎08-30-2020 19:18 by Fitbit Moderator

‎08-30-2020 04:55 - last edited on ‎08-30-2020 19:18 by Fitbit Moderator

I tried doing a factory reset as stated below:-

Fitbit OS hardware reset.

  • On the watch, hold all three buttons for about twelve seconds. This will trigger the 2-button hardware restart after about eight seconds.
  • When the Fitbit logo appears, then disappears, release the bottom right button, whilst continuing to hold the left and top right buttons until you feel a strong vibration. This indicates the factory reset was initiated.
  • This process may take several seconds, and eventually, the Fitbit logo appears and the device boots and displays go to Fitbit.com/setup.
  •  If you fail to release the bottom right button in time or otherwise don't follow the procedure precisely, the Fitbit logo reappears quickly and boots without factory reset.

However, the watch keeps showing "Data not cleared. Sync and try again".

 

Please help. 

 

Moderator Edit: Clarified subject

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‎08-30-2020 19:18

‎08-30-2020 19:18

Hi @Kb_C, welcome to the Community Forums!

 

Thanks for your post and for trying our factory reset procedure. Let me share with you that the Data not cleared. Sync and try again message your Ionic is currently displaying is because its firmware version wasn't successfully completed. That said, I recommend you to learn more about how to update the firmware version of your Fitbit device with the information that's specified on this help article. Then, please move forward to the troubleshooting steps that are specified on: Why can't I update my Fitbit device? and let me know how it goes.

 

Please keep me posted.

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