Fitbit pay not working on Ionic

[StevenoAlan]

Hi. I have been successfully using Ionic to make paywave purchases at participating retail stores. Aund April it stopped working. I think some errors were due to the paywave system being down. I've since re-registered and received all the necessary confirmations from my bank that the Ionic is authorised. But I have issues at **ahem** when I pay, and get the message" please insert card".

I'd prefer not to do a total reset. I've reset wallet, but to no avail.

Look forward to your response.

Steve

Moderator Edit: Clarified subject

[SilviaFitbit]

@StevenoAlan A warm welcome to the Community. Thanks for the details mentioned. 

I appreciate the troubleshooting tried prior to posting. I would like you to confirm that you did this procedure to set Fitbit Pay in your Ionic. If you did but you're still experiencing issues, please restart your Ionic and try again. 

Let me know how the troubleshooting goes. I'll be around if you have any additional questions. 

[StevenoAlan]

Hi Silvia Fitbit. Sorry for the long delay. I have restarted my watch and still experience a total crash and restart from the watch when I launch wallet.

Regards.

Steve

[SilviaFitbit]

@StevenoAlan Thanks for getting in back. In this case, I've shared your post with our Support team and someone will contact you as soon as possible. Keep in mind that due to recent events affecting our operations we may take a bit longer to get back to you. 

I'll be around if you have any additional questions. 

[StevenoAlan]

Thankyou for your email:)

Steve