Dead on Arrival

[dlowe416]

Has anybody have a Fitbit delivered and not turn on out of the box?  I have been charging it with no luck.  

Am I missing something?

Thanks.

[SunsetRunner]

What happens when you try to charge it? (i.e. What appears on its screen?)

[dlowe416]

Nothing on the screen.  Tried the cable in different computers and power bricks 😞

[bn2017]

Same here. I got my Ionic yesterday afternoon, and as soon as I plugged it to the charger, it showed 0% charge and nothing since.. I can't charge it, I can't restart it, and of course I can't sync it with the phone app. Totally dead...

Looking at the Q&As it sounds like the Ionic is not yet ready for release.. I am returning to amazon this evening I think...

[SunsetRunner]

Contact support or an undertakers.

[bn2017]

Not sure what specs you need. It's a fitbit Iconic. I want to use it with an iPhone, but  thats not possible because it is completely dead.. won't charge enough to be seen by the iPhone... Looks like I got a lemon...

---

@SunsetRunner wrote:

Contact support or an undertakers.

---

[Leethal]

And here too, mine said 0% when I first hit the left button, then I connected to charger and left overnight, now this morning completely dead!!!

[Sparhawk69]

Contact support and exchange for a new one.

[viclye1]

I just picked up my Ionic today. Thought it was a little weird that it didn’t even have a little bit of power to set up. So i’ve Been charging it all day and nothing. Tried holding the buttons to perform a restart and nothing. Going to call Customer Sevice in the morning. 

[Leethal]

Hey, I took it back to the retailer and they exchanged for me, no question!

Cheers