Very unhappy with the quality, poor workmanship and extremely poor customer
service regarding Ionic and Versa.
We spent over $1100 on 12/24/2018 on Fitbit Devices and $200 on 3/17/19.
Since then 2 Ionics have shown to be defective and the Versa we purchased on 3/17/19 was defective as well.
To summarize thats $700 in devices that suddenly stopped working with one showing 100k steps a day that had to be returned.
The Versa was replaced however the two Ionics were issued RMAs and after 16-21 days are still showing “in transit” with Fed Ex with both being shown to be delivered on 7-10-2019 after shipment was made on 6-25 and 6-22 respectively from NJ to California.
First and foremost these are $225 watches that proved to be defective due to poor quality workmanship and did not even last 6 months before they suddenly failed, overheated and caused a burn while wearing only to be given excuse after excuse and being continually told the “Fitbit team is hard at work to replace our devices” when 2.5 weeks later they have done nothing but blame the courier Federal Express with whom
they contracted to handle their RMAs with the lengthy 3 week return to their facility to replace $450 in defective devices due to poor manufacturing.
We were recommending these to everyone prior to the first device needing replacement but now that 3 of 5 devices need replacement within 2-5 months of purchase and the subsequent poor customer service following unless we get an apology and assurance that the issues causing the manufacturing defects have been resolved along with immediate replacement of our devices we are done with this company and are ending our time using Fitbit and switching to Apple.
