Delay in notifications on Ionic

[Ashdog86]

My Fitbit ionic won’t start notifying me of my phone call until the phone call has already ended. And the screen on the fit bit freezes up when I try to swipe and look at my text notifications etc. anyone else have this issue and was able to resolve it? Thanks!

Moderator edit: updated subject for clarity

[Rich_Laue]

Since your probably asking about a phone issue, it would be helpful to know what phone operating system?

Sorry but it mine works fine.

[Ashdog86]

I have ios11 on my iphone. but I dont think its a phone issue. The screen on my ionic is freezing up and giving me delayed notifications.

[MarreFitbit]

Welcome on board @Ashdog86, it's nice to see you here! Thanks for answering @Rich_Laue's question. 

Please note that with the new Fitbit OS update 2.1, Notifications are now removed from the Ionic/Versa once you open the conversation in your phone. This is expected behavior and not an issue. 

Notifications skip or stop occasionally for several reasons that don't suggest a problem with your device or the Fitbit app. 

• Your phone was too far away. It must be within 30 feet of your Fitbit device to transmit the notification.
  For texts, you have the conversation open on your phone. Your Fitbit device shows new texts you haven't already read.
  You changed a related setting on your phone, such as turning on Do Not Disturb, Quiet hours, or Driving mode. To double check all requirements, see How do I get notifications from my phone on my Fitbit device? 
• You're using another Bluetooth product. If you have Bluetooth products like speakers, headsets, or car stereos paired to your phone along with your Fitbit device, you may have trouble using more than one at the same time. For example, turning on your speaker might stop your phone from sending a notification or syncing. For more information, see Is the Fitbit app interfering with other Bluetooth devices?
• The connection between your phone and Fitbit device is unstable. Bluetooth signals are susceptible to disconnecting or dropping occasionally.
• Your device was syncing. Syncing can sometimes prevent or delay a notification. 
• You just updated the Fitbit app. Restart your phone and try setting up notifications again.
• Device lock is active on your Fitbit watch and you haven't recently entered your PIN. Tap your watch screen to see if the device lock prompt appears. If it does, enter your PIN.

If the issue is still happening after restarting your tracker, my best recommendation would be resetting Notifications through the Fitbit app to also reset the connection between the tracker and the phone. 

To reset Notifications:

1. Go to the Bluetooth settings on your phone, then check if your tracker is on the list of paired devices. If it is, tap on it and select Forget this Device. 
2. Restart your phone
3. Open the Fitbit app and tap on Account > Ionic > Notifications. 
4. Enable Notifications and when you receive a pop up asking you to pair your tracker and your phone tap on OK.

Let us know if this helps! 

[Rich_Laue]

I forgot about the removal after opening the message on the phone @MarreFitbit this was added in response to the much voted on suggestion.