help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Device battery life not lasting

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎12-28-2019 12:20 - last edited on ‎12-29-2019 16:25 by Fitbit Moderator

‎12-28-2019 12:20 - last edited on ‎12-29-2019 16:25 by Fitbit Moderator

I have had a new fitbit Ionic bought me for xmas. Out of the box it charged perfectly up to 100%. However, it lost all it's battery on Xmas day in 8 hours without me doing anything special.

I have been all over this site, recharging my phone, restarting my phone to factory, and to no avail

.I have then been in touch with fitbit online support. Despite me already doing this, they have made me recharge to 100% and drain it down to 0 % twice. Each time taking 9 hours, again with no extras added.

It was a Xmas present off my Father who is currently in hospital unable to let me know where receipt is. 

I have done everything asked of Me. I am not after a new one,, just a replacement battery put in. It has practically ruined Xmas and if I had known I would never have asked for one.

 

Moderator edit: Subject for clarity 

Best Answer
0 Votes
1 REPLY 1

‎12-29-2019 16:22

‎12-29-2019 16:22

Hi @wbafanclub12, welcome to the Community Forums!

 

Thanks for bringing this to my attention and for the information that was shared in your post, I totally understand how frustrating this matter can be for you. I'd like to share with you that our Support team informed me that they already provided you assistance to resolve your concern. Therefore, since you already contacted them, I suggest you to keep an eye to your email inbox for any update from them or contact them back if your require further assistance.

 

Don't hesitate to ask me any additional questions you may have.

Best Answer
0 Votes