Community Moderator Alumni are previous members of the Moderation Team, which ensures conversations are friendly, factual, and on-topic. Moderators are here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
@iHasTurtlez I hope you're doing well! Can you describe what kind of difficulties have you experienced with this app? That way other users can check that and comment if they are experiencing something similar.
Also, I recommend trying these troubleshooting steps for apps developed for your Ionic. That has helped other users in the past.
Also, I'm sure the developer of that app will reply soon, when was the first time you emailed the developer?
Keep me posted! 
Best Answer
Community Moderator Alumni are previous members of the Moderation Team, which ensures conversations are friendly, factual, and on-topic. Moderators are here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
@iHasTurtlez Thanks for your reply! Have you tried deleting the app and then re installing it? You will find the steps on how to do that here.
Also, check if there are any updates available for that app. Usually, they update automatically when your Ionic is plugged into the charger and in range of your Wi-Fi. However, you can check manually just to make sure:
- With your watch nearby, on the Fitbit app dashboard, tap or click the Account icon > your device image.
- Tap or click Apps.
- In the list of apps installed on your watch, find the app you want to check. You may have to scroll down to see some apps. Tap or click the name of the app.
- If the app has a pending update, there is a pink Update button next to its name. Click it to update the app.
Try that out and let me know how it goes!
Best Answer
