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Device freezes and restart randomly

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‎01-11-2020 12:21 - last edited on ‎01-12-2020 15:53 by Fitbit Moderator

‎01-11-2020 12:21 - last edited on ‎01-12-2020 15:53 by Fitbit Moderator

I have a daily glitch that happens randomly through out the day. The Ionic screen will go blank with back light on but nothing displaying and no function of the device. After this happens it will go through a restart process.

 

I have talked to Tech support twice on this matter going through factory resets and problem is still happening. I will give tech support this, the individuals who were helping me were great. The outcome and what they offered on Fitbit's part, not satisfactory!

 

My Ionic has been used for less than 14 months, they have deemed it off warranty.

 

Problem has been apparent since August 2019.

 

Conclusion: Fitbit has found the Ionic to be faulty. It is off warranty and offered only a coupon for a small discount to upgrade to a new device.

 

Dissatisfied with product loyalty support. Will be supporting a different Brand device for my next Smart Watch and Fitness tracking needs!

 

Moderator edit: Subject for clarity 

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‎01-12-2020 15:53

‎01-12-2020 15:53

Hi @DisptdIONIC, welcome to the Community Forums!

 

Thanks for taking the time to share your thoughts and personal experience with your Fitbit device, I understand your situation and how frustrating this matter can be for you. I'd like to let you know that we are always striving to improve the Fitbit experience with our products and services, therefore, the feedback that's shared here in the Community Forums is always appreciated and really helpful for us to evaluate our procedures and make sure that we are delivering what our users want and need.

 

Since you already received assistance from our Customer Support team, I suggest you to contact them back if you require further assistance or if you have any additional questions about the outcome of your case. Also, for a better understanding of the information they provided to you, please check our warranty policies here. 

 

Let me know if you have any additional questions, I'll be around.

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