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Device keeps turning off during a run

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‎07-12-2019 00:49

‎07-12-2019 00:49

I have had my Ionic for a couple of weeks and run most days, but within these 2 weeks the Ionic has lost connection 4 times and it just shows the fitbit logo. It looses all the run data and eventually starts back up again , but I have to start up a new workout and start the music back up again.

I can only assume that I have a faulty device or is this a common problem ?

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‎07-12-2019 01:52

‎07-12-2019 01:52

It's a common problem. Known issue.

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