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Device not charging

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‎07-28-2019 13:43 - last edited on ‎07-29-2019 12:58 by Fitbit Moderator

‎07-28-2019 13:43 - last edited on ‎07-29-2019 12:58 by Fitbit Moderator

Hello,

 

I'm really a fan of Fitbit and my iconic watch have these problems

 

1. Top right button stuck

2. Can't charge

3. Try to clean everything but still nothing happen

4. Tried factory reset successfully but end up won't start at all now

 

Please help me, thank you.

 

Moderator edit: Subject for clarity 

Moderator edit: Format 

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‎07-29-2019 12:56

‎07-29-2019 12:56

Hello @Sanul303677 thanks for bringing this to my attention, it's a pleasure for me to help you with your Fitbit Ionic and give you a warm welcome to the Community Forums.

 

Seems odd that you're experiencing some many difficulties with your Ionic, thanks for your effort and patience troubleshooting your device prior to posting. I'd like to let you know that I've contacted our Customer Support team on your behalf to receive further assistance directly with them. That said, please keep an eye to your email inbox. they'll be in touch with you soon.

 

In the meantime they contact you, let me know if you have any additional questions. 

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