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Device not compatible with Ionic

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‎09-05-2019 09:46 - last edited on ‎09-06-2019 06:24 by Fitbit Moderator

‎09-05-2019 09:46 - last edited on ‎09-06-2019 06:24 by Fitbit Moderator

I can not believe i have spent over £200 on a new ionic only to be told when i cant set it up that it is not compatible to my phone and to cap it all i have to pay to ship it back to them 

 

Moderator edit: Updated subject for clarity 

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‎09-06-2019 06:30

‎09-06-2019 06:30

Welcome to the Community @Paulhuk. Thanks for your feedback. 

 

Sorry to hear that the device you're using isn't compatible with your Ionic. Rest assure that our team is always testing new devices and adding them to the list, keep an eye on it to know when new devices are added. 

 

As a a side note, you can learn more about our Fitbit Warranty here. 

 

I'll be around if you need further assistance. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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‎09-09-2019 12:12

In response to SilviaFitbit

‎09-09-2019 12:12

i filled out the returns forms printed off the labels packaged my ionic only to be told i would have to pay £65 to return it this is ridiculous surely this is not right 

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