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Ionic not turning on

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‎09-08-2019 14:25 - last edited on ‎09-09-2019 12:10 by Fitbit Moderator

‎09-08-2019 14:25 - last edited on ‎09-09-2019 12:10 by Fitbit Moderator

My fitbit ionic shutdown will not charge and will not turn on or off tried to factory reser and turn on and off no success any advice

 

Moderator edit: Subject for clarity 

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‎09-09-2019 12:09

‎09-09-2019 12:09

Hello @Dots68, it's nice to see you again participating here in the Community Forums!

 

First, I'd like to appreciate your effort and patience troubleshooting your device prior to posting. To better assist you with this, can you please let me know if the heart rate sensors are flashing or is your device completely unresponsive? If you haven't already done so, I recommend you to check our help article: Why isn't my battery charging on my Fitbit device? and let me know how it goes. Such article includes a restart process which can be really helpful for this situation

 

Let me know if you have any additional questions, I'll be here.

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