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Heart rate tracking not working

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‎09-08-2019 00:24 - last edited on ‎09-09-2019 12:04 by Fitbit Moderator

‎09-08-2019 00:24 - last edited on ‎09-09-2019 12:04 by Fitbit Moderator

Hello every one

Read through the diffrent tips for solving the problem including factory reset, still nothing happens.

Further more the screen does not shut down unless it is shut doen fron the watch settings

Please help

thanks

 

Moderator edit: Subject for clarity 

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‎09-09-2019 12:03

‎09-09-2019 12:03

Hi @HRIONIC, welcome to the Community Forums!

 

First, I'd like to appreciate your effort and patience troubleshooting this situation prior to posting. To better assist you, can you please let me know if the heart rate sensors of your device are still flashing? Also, if you haven't already done so, I recommend you to check our help article: Why don't I see my heart rate on my Fitbit device? and let me know how it goes. Such information includes a restart process that can be really helpful for the display situation you're also experiencing. 

 

Let me know if you have any additional questions.

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