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Device not counting complete distance during exercise

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‎09-15-2019 00:01 - last edited on ‎09-15-2019 13:42 by Fitbit Moderator

‎09-15-2019 00:01 - last edited on ‎09-15-2019 13:42 by Fitbit Moderator

hi.. i used fitbit ionic for the first time to record my mountain biking activity. from my exercise apps i used biking.. the problem is it only recorded the first 3.9kms with 23.49mins of my ride. 

i completed the ride at 34.37kms with 2:52:34 time as based on my strava.. can someone help me with it. please?

 

Moderator edit: Subject for clarity 

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‎09-15-2019 13:41

‎09-15-2019 13:41

Hello @zhaldy, welcome to the Community Forums! 

 

I appreciate the details that were shared in your post. To better assist you with this, can you please let me know when was the first time you experienced this situation and how many time since then? This only occurs with your biking activity or with others as well? Are you using the built-in GPS feature of your Ionic device to route the exercise? I you haven't already done so, I recommend you to restart your Ionic device and check our help article: How do I track my workouts with my Fitbit device? for general information about exercise tracking.

 

Let me know if you have any additional questions.

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‎09-15-2019 14:49

In response to RicardoFitbit

‎09-15-2019 14:49

Hello ..thank you for responding.

Actually, that was the very first time that i used my fitbit ionic. I just bought it a week ago and then try using it the very first time. Yes..im using the built in gps

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