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Device not found - only syncs on Dashboard

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‎04-26-2020 19:01

‎04-26-2020 19:01

Running Samsung S9+ with the most up to date software. I have an Ionic that I purchased just under 2 years ago, and was running it on the newest Fitbit App. However 2 days ago it stopped Syncing. I have removed the app, turned off bluetooth and restarted it. Restarted my Ionic but I still get the device not found. 

The only time it can get a sync is if I plug it into my laptop with the Fitbit dashboard.

From what I've read in the forum this seems to be a common thing and I worry that the bluetooth signal in this smartwatch is pooched

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‎04-29-2020 12:29 - last edited 10 hours ago by Fitbit Moderator

‎04-29-2020 12:29 - last edited 10 hours ago by Fitbit Moderator

@BlackJeepKaroly Welcome to the Community. Sorry for the delayed reply. 

Thanks for the detailed information shared. I appreciate the troubleshooting tried prior to posting. 

It's pretty weird that your Ionic is syncing to your Dashboard only when it's plugged in. I would like you to follow this syncing troubleshooting, I know you already performed some steps but please try the whole troubleshooting. 

Let me know the outcome. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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