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Device not recording sleep

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‎08-11-2019 08:12 - last edited on ‎08-12-2019 13:50 by Fitbit Moderator

‎08-11-2019 08:12 - last edited on ‎08-12-2019 13:50 by Fitbit Moderator

My Fitbit no longer will sync my sleep. It syncs everything else just not the sleep. I’ve tried resetting, deleting and reinstalling the app, turning my iPhone off and on...

 

Moderator edit: Subject for clarity 

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‎08-12-2019 13:50

‎08-12-2019 13:50

Hello @vstinnett, it's nice to see you again participating here in the Community Forums!

 

I appreciate all the details that were shared in your post and for taking the time to try some troubleshooting steps prior to posting. To better assist you with this, can you please let me know if your Ionic device isn't recording Sleep Stages detailed sleep graphs or isn't it recording sleep information at all? Also, when was the first time you noticed this and how many since then?  If you haven't already done so, I recommend you to check: How do I track my sleep with my Fitbit device? to learn more about how Fitbit devices record sleep information.

 

Looking forward to your reply. Let me know if you have any additional questions.

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