Device not responding - My experience

[Mackee1966]

My watch just stopped charging out of the blue, I tried re-starting it and doing a factory reset but nothing helped. My warranty ran out in September of 2019 and Fitbit offered me a 25% discount if I purchase another watch. Sounds generous but it's not, I can pick up the same watch from Best Buy for $9.00 more.

I am trying to file a claim through my credit card as it gives me an additional 1 year warranty, the problem is I need the serial number which is found on the box which I tossed about 2-3 months after I purchased the watch or in the watch which won't turn on or recharge.

This is the 2nd fitbit that has died on me, neither of the watches were abused. I wear them when running, biking and when at the gym. I'm not sure that I can justify buying another fitbit based on my experience.

Moderator edit: Subject for clarity 

[RicardoFitbit]

Hi @Mackee1966, it's nice to see you again participating here in the Community Forums!

Thanks for taking the time to share your thoughts and personal experience with your Fitbit device, I understand your situation and how frustrating this matter can be for you. I'd like to let you know that we are always striving to improve the Fitbit experience with our products and services, therefore, the feedback that's shared here in the Community Forums is always appreciated and really helpful for us to evaluate our procedures and make sure that we are delivering what our users want and need.

Since you already received assistance from our Customer Support team, I suggest you to contact them back if you require further assistance or if you have any additional questions about the outcome of your case. Also, for a better understanding of the information they provided to you, please check our warranty policies here. 

Let me know if you have any additional questions, I'll be around.

[Mackee1966]

Hi Ricardo,

I have spoken with the fitbit customer service department several times, nothing to be done.

Can't understand how they cant provide the serial number which would at least let me try to go through my exteneded warranty with my credit card company.

[Mackee1966]

Also if you check this forum this seems to be an issue that a number of people have experienced so fitbit should be looking at the cause rather than lose customers