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Device not responding

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‎01-11-2020 12:55 - last edited on ‎01-13-2020 14:44 by Fitbit Moderator

‎01-11-2020 12:55 - last edited on ‎01-13-2020 14:44 by Fitbit Moderator

Followed all advice te turn Ionic back on- nothing, please don’t post mere “ pointers,” because I’ve tried everything listed on this site for 2 days. 


Where do I get info to return this watch and get a replacement?

 

Moderator edit: Subject for clarity 

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3 REPLIES 3

‎01-11-2020 13:19

‎01-11-2020 13:19

You need to contact https://contact.fitbit.com if you want to make a warranty claim

Best Answer

‎01-11-2020 17:12

In response to AJ76

‎01-11-2020 17:12

Follow up: contacted the on-line chat. They will send a replacement. After reading all of the numerous similar complaints, I do not have much faith left in Ionic.

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‎01-11-2020 17:30

In response to TheAntonios

‎01-11-2020 17:30

Good luck with your new Ionic!

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Best Answer