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Device not responding

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‎03-01-2020 09:26 - last edited on ‎03-02-2020 15:00 by Fitbit Moderator

‎03-01-2020 09:26 - last edited on ‎03-02-2020 15:00 by Fitbit Moderator

Gotta say though... Fitbit does make it difficult to continue with their product! The latest firmware update took out my Ionic for the last time? Nine lives have expired and finally so to has my tolerance with fitbits time tested issues. Unlike past issues, nothing has resurrected it or my scale which lasted less than a year this time I'm afraid! So, to all the wasted money and times looking for answers-- Goodbye to Fitbit and hello Garmin! Too bad because I liked their format except for the lack of winter sport support?? Canada EH! haha

 

Moderator edit: Subject for clarity 

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‎03-02-2020 14:59

‎03-02-2020 14:59

Hello @ImageSeeker, welcome to the Community Forums!

 

Thanks for taking the time to share your thoughts and personal experience with your Fitbit device, I understand your situation and how frustrating this matter can be for you. I'd like to let you know that we are always striving to improve the Fitbit experience with our products and services, therefore, the feedback that's shared here in the Community Forums is always appreciated and really helpful for us to evaluate our procedures and make sure that we are delivering what our users want and need.

 

Don't hesitate to contact me back if you need anything else. 

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